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Have Questions?

Which locations are available?

Our Game Hosting services are currently available in our Florida (US) and Germany locations. We plan to expand to more locations in the near future.

Do you limit player slots?

No. All Game Hosting plans allow unlimited players regardless of the game. We recommend taking player slots into consideration when choosing a plan, since having more players online will affect performance.

Can I add subusers to my server?

To add subusers, you will need to invite them to your server. This can be done via the Game Panel's sub-users section. Make sure to be careful when choosing which permissions each user has.

How do I upload my files?

PlutoNode provides a file manager where you can upload and manage your server files. However, we do not provide pre-made files for you to use. To upload folders and large files, you'll need to use an FTP client such as FileZilla.

Do I get a dedicated IP address/ports?

By default, your server will be assigned three random ports. If you need a dedicated IP address (to use dedicated ports) please select the Dedicated IP Address addon at checkout. This costs an additional £5.00/mo per service.

How do I use a custom domain?

You can use your own domain (from a domain registrar) by connecting it to your server using DNS records. You can also create a free subdomain (e.g. through the panel's subdomain manager.

Which versions are supported?

We support all versions for all games. You can use the version manager (where available) to install versions, or upload your own version file.

How many backups and databases do I get?

All Game Hosting plans come with five backups and mySQL databases by default.

How much storage do I get?

Your server will be allocated 40GB NVMe storage by default. You can increase this up to 160GB (per service) for free - simply open a ticket.

Are the servers online 24/7?

Yes. Your server will remain online 24/7 even if you're not online.

How many times can I split my server?

Each plan can be split an unlimited number of times. The amount of memory allocated per server cannot be less than 1GB.

How do I login to the panel?

As a new customer, you will receive an email with instructions on how to log in to your Game Panel account and set a password. This is a separate account to your Client Area account. You can reset your password directly from the Game Panel if you lose it.

Can I connect my Minecraft server to Minehut?

Absolutely. We have a detailed Wiki article explaining how to connect your PlutoNode Minecraft server to the Minehut network.

Do you have a demo account for the Game Panel?

Yes. You can login to the Game Panel using "demo" as the username and password. Demo servers reset every 24 hours.

Feel free to contact us for further assistance!

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